Cultivating a Virtual Culture You Can Feel

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How has your company culture fared during this traumatic year? What’s next? Stay remote? Go back to the office full time? Or perhaps a hybrid approach is preferred. As we begin to slowly emerge from this unprecedented crisis and adjust to what the “new normal” means, it is imperative that culture is front and center. Network to Code has been a primarily remote workforce even prior to the pandemic, but this does not mean we were not faced with other unique challenges. Here at NTC, we are very purposeful in creating a positive and engaged virtual culture, which—based on our Q1 2021 Pulse Survey—is described as “collaborative, supportive, and inspiring.”

How do we do this? We embrace it, here’s how!

Virtual Team Dojos

These are a great replacement for open concept office spaces. Teams can hang out while working. They can ask questions, brainstorm ideas, or simply say “Hi.” This can reduce feelings of isolation and low morale.

Company-wide Hackathons

These dynamic events happen three to four times a year and allow for employees to team up with folks they may not work with on a regular basis. Teams spend time innovating around what they are passionate about, and the winning team receives major kudos as well as swag (of course). But their biggest award is that they may see their design implemented in our client solutions and/or open-source technology. This is truly an organization dedicating days a year to innovation.

Donuts (not what you’re thinking)

Did you know Donuts could be healthy for you? Well, our kind of Donuts are! The Donut app integrates with Slack and randomly matches you with another NTC employee for a 30-minute Zoom session. These intros are invaluable to new hires, and Donuts help existing employees connect with colleagues that they might not otherwise get a chance to meet. It also encourages employees to get to know each other on a more personal level, as opposed to in a work capacity—much like a real-life coffee or donut break. We’re either meeting each other for the first time, or we’re building upon our existing relationship.

EMEA Friday Coffee

Our remote workforce is global, which means we juggle across many time zones. It’s so important to recognize that not everything can happen on a company-wide level, and sometimes it’s necessary to find alternate ways to connect based on different restrictions. Our EMEA team meets every Friday for virtual coffee. Sometimes everyone can’t make it, sometimes only a few can; the point is, it’s dependable. There is always someone there to have coffee with.

Swag, Swag, Swag

Just like free food, swag goes a long way! Whether you’re a new hire or the winner or runner-up of a Hackathon, swag connects people to their organization. Swag also goes a long way in communicating who we are as a company and what we stand for. As an example, Network to Code has launched a line of Pride-inspired Swag for Pride month. Our next fun swag will be kiddo T’s and pet sweaters!


Conclusion

It is very important that people have a voice. Besides our three pulse surveys per year and anonymous suggestion box, in order to build an inclusive culture, folks need to participate. We have established different working groups and committees such as our Certification Study groups (which led to over 20+ DevNet certifications), Social Events group, Dev Standards, and our latest addition: the Diversity, Equity, and Inclusion committee.

We do our best—and while we are not perfect, most importantly, we are in it together. Now that the world is beginning to open up again, we are taking the opportunity to have lunch with those who work near us; we are starting to plan our next in-person company event for those who are comfortable attending, and we will continue to enhance our virtual experience. Stay safe, healthy, patient, and strong. Sound exciting? Have we mentioned that we always put a premium on meeting great people to add value to our culture? Check out our careers page at https://www.networktocode.com/careers/

What’s working for you? We’re always looking for innovative and fun ideas to enhance our working experience. Please add your comments below…

-Heather



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Hackathons with Remote Teams

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As the workforce paradigm has shifted from predominantly in person to work from home, it has highlighted how adaptive technology has made us. Part of ensuring success in remote teams is finding ways to keep engagement up and supplement the human element of in-person interactions with solutions specific for what you are trying to achieve.

A hackathon when done right is a great way to spur interest from teams, and leveraging specific features of development tools can help bring back the human element to a remote development team. The concepts covered in the post will not be solely applicable to a remote hackathon, but is written as a holistic approach I have seen successfully applied.

Prior to starting an in-person or remote hackathon there are some items that are critical to ensure success. If you skip these items you can actually make it considerable more difficult for the developers when compared to an in-person hackathon. As a remote team you may already be struggling with engagement and having to overcome obstacles can exponentially compound engagement issues you may be facing.

Choosing your team

When selecting members of a team I like to take a similar approach to forming an Agile team, meaning finding a diverse group of engineers where you may have individuals that can be viewed as pillars in certain data domains, but also have some level of familiarity across the other areas required within the project. This will help to embody a concept of T Shaped team members where by the use of collaboration you help to cross-pollinate knowledge throughout the team. The desired end result is better preparing the team for success by selecting the right engineers and helps to collectively improve cross-functional skills within the team. If you were to form a team comprised of solely of senior Django developers for a NetChatOps deliverable you may be very successful in the middleware/web framework but could be setting yourself up for pain points on the integration of Django with orchestration tools or automation frameworks.

t-shape-people

Designating Advisors

It is quite uncommon for everyone on a hackthon team to have all the knowledge they need at their disposal and you may find for specific items you may not have a team member that can help troubleshoot certain issues. You may also find a team that is comprised of mostly senior engineers which gives that team an unfair advantage. In both scenarios you may benefit from some of the senior engineers participating as advisors instead of contributors.

When running a hackathon with multiple teams designating a small group of advisors that are readily available to offer advice and guidance can help substantially with engagement. This group would be a set of engineers that have a deep understanding of the critical aspects of the technologies you are working with and are not participating in any specific team. These engineers should make sure their attention is locked to just the hackathon and not other priorities to ensure they are readily available to jump in at a moments notice to help a team out. For an in-person event this group should have a designated area where teams can drop in to ask for help. Remote and in-person events should have a dedicated meeting solely for the advisors that is shared prior to starting and should take advantage of breakout rooms as needed.

Defining Scope

This is very much a double-edged sword–on one side providing guardrails on what is to be developed prior to starting can help ensure you are able to make more informed decisions on planning, team structure, and increases the chances of delivering a working solution in the allotted time. However if the guardrails are too confining you may be limiting creative intuition. In a previous competitive hackathon there was a considerable amount of lead time for each team to form organically, discuss what ideas they had for the end product, and ensure all necessary infrastructure was in place prior to starting. In this scenario, the guardrails were demonstrating a working integration or extension to Nautobot. The scoring criteria was based on completeness, usage of new core features, documentation, and “special pizazz”. The minimal use of guardrails, but considerable time to plan allowed the team to really think out of the box and come to a great end solution.

Minimal guardrails should be paired with additional preparation time, whereas asserting firm guardrails and limited scope can also set a team up for success. Think of this as needing to eat a a giant ice cream sundae; both ways you are one bite at a time. The difference is the former gives the team the ability prepare, scoop, and portion those bites ahead of time so when it’s time to eat they only have to focus on eating. The latter may be a team receiving a pre-scooped & portioned sundae, still eating one bite at a time, but maybe the team wanted neapolitan with sprinkles instead of vanilla with syrup. In the end, the goal was achieved as both teams have full bellies and empty ice cream dishes.

Build Prerequisites

The most successful hackathons I have participated in had ALL external dependencies pre-built prior to starting. This may sound like a no-brainer, but in my experience has been a huge time suck for the team to set up small things like infrastructure hosting, CI, repositories, or even things as simple as meeting room or GIT repository. By eliminating this time suck the team can focus on working on the fun part of the hackathon and dedicate more time to the end deliverable not building the ice cream shop where their sundaes are made.

Stub Out Backlog

Now that you have your team formed, some rough idea on what you want to deliver, and dependent infrastructure built it’s time to throw some tasks on a backlog. For an in-person hackathon I’ve found it very beneficial to have a stack of sticky notes and some form of a board that I can organize in a kanban board fashion. For a hackathon, I typically keep the tasks more generic when compared to typical Agile backlog, the backlog is more meant to help identify who is working on what and any dependencies chains that may form. By providing this visibility, you reduce the chances of someone pulling a blocked task or not knowing what to work on next therefor value can more easily flow through pipeline.

kanban-board

In a remote hackathon I will substitute a tool like Jira or GitHub Projects in place of a physical backlog. When doing so, you should elect one person to help manage the backlog; for me, this is typically a team lead. This is where it starts becoming critical to pay attention to these small details in a remote hackathon. In an in-person hackathon having a physical visual backlog of tasks to be done keeps everyone on the same page and understands what is still waiting to be done. When you move the backlog to out of site it will become out of mind, which the common response would be everyone will own the backlog. Which in theory sounds practical, however in practice when everyone owns something, no one ends up owning it. Having a dedicated person to own and manage the backlog can prevent this paradigm.

github-project-board

Breakout Rooms

During an in-person hackathon, it’s very common for two or more individuals to collaborate on a task and do so at either a shared work area or at each other’s desk to avoid pulling focus and distracting others that are working on their own task. This is also a common thing to occur in remote hackathons. The difference is typically everyone on a team starts off in a common meeting; by doing so, it becomes increasingly difficult to stay focused as people pair off and start collaborating. While the knee jerk reaction is to have everyone spin up their own meeting and you divide in conquer, but that is not always the most efficient course of action. By disbanding the common meeting room and everyone going their separate ways, you start losing ownership and outside (non-hackathon work) may start sneaking in. One great way to have your cake and eat it too is to have breakout rooms for people to jump in and out of as needed but the main meeting remains open for everyone to work in. This helps emulate an in-person dojo atmosphere where anyone can ask/provide help to others and brings back the a human element to remote work.

Remote Plugins and/or Screen Sharing

Screen sharing within a meeting is a great start to pair-programming, but what if you could actually share the same IDE? With VSCode Live Share, you are able share your IDE just as if you were collaborating on a document in Google Drive or OneDrive. Why would you choose this over separate branches and screen sharing sessions? Well, you are able to get a more immersive interaction in a pair programming session, improve efficiencies by not having to git fetch && git checkout <branch name>, and everyone can remain in the main dojo area of the meeting while still pairing on a task. This extension also allows you to show the person you’re pairing with what you may be explaining instead of dictating where to go and what to do in their IDE. For me that is a huge benefit because we all communicate differently, and there are times it is considerably quick to fix the typo your partner made instead of go to line 34, you misspelled instance.

The Live Share extension is not limited to just two people within the session. This feature can also be used as a powerful tool for an engineer to join a pairing session that is already in progress to help others with an issue. If we take this concept and look how it applies to the T shaped engineer concept discussed previously you can quickly see how small things link this extension can help the pillars of a data domain share their knowledge and experience. This can also substantially improve the efficacy of hackathon advisors by letting them jump directly into code without having to dictate via a screen share on what they want to see to offer advice on.


Conclusion

For development teams that are used to collaborating with team members that are geographically disbursed or have embraced collaborative remote work habits, a remote hackathon may be just like any other day. However, not everyone has hands-on experience with collaborating on code, so taking the time to focus on ways to remove obstacles and keep as many people possible engaged will help in the success of the hackthon.



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Office Manager Appreciation Day

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Pet appreciation day is April 11! But at a company with a large remote workforce, our pets aren’t just companions – around here we lovingly refer to them as our “office managers.” Whether they are demanding treats or need us to take them for a walk, pets are a key part of many home office set ups and are great excuse to take a quick break during a busy day (see our roundup of work from home tips for more on the importance of breaking during the work day). In honor of pet appreciation day, we’d like to highlight the key roles and responsibilities some of our four-legged friends have taken on around the home office:

Dixie

Dixie

Department:

New York Pet Detective – Nap Division

Responsibilities:

Enforcing nap time regularly, ensuring “fair” distribution of carrots.

Mars, Anya

mars_anya

Department:

Mars: International Affairs – Russia
Anya: Side-eye Extraordinaire & Doge W/ Opinion

Responsibilities:

Enforcing nap time regularly, ensuring “fair” distribution of carrots. Mars: Zdravstvuyte comrades, after many hours journey from the Russian motherland and long lines for immigration I have joined my fellow Houston Office Manager Anya in keeping two-legged keeper in line.  He needs constant reminding that my miska or bowl is not > 75% full and Anya must also be reminded that I am now the ranking member of NTC Houston!!

Anya: My “roommate” recently had another hooman come live in MY house and had the nerve to bring a cat! I guess it’s not too bad, the cat is too busy looking for something called “Moose & Squirrel”.  Anywho, this is my house and it is my duty to stand back and judge everything hoomans do when I’m not busy making memes. #SendSnackooosssss

Birdie, Norman, and Scout

Scout

Department:

Snacks

Responsibilities:

Birdie: Organizes all office outings (with a strong preference towards long walks).
Norman: Tracks food metrics and provide daily meal reminders.
Scout: Prefers to keep a high-level view and ensure that Norman and Birdie handle all relevant office tasks.

Riley, Mya

Mya

Department:

Riley: Property Management
Mya: Union Representation

Responsibilities:

Riley: Primary intruder detection. Hiding under benches, behind chairs, between toilets and tubs. Eating random objects. Quieter than a cat until a door is knocked upon or open, then chief barker.
Mya: Strict enforcement of mealtimes and overall breaks. Bathroom breaks. Lunch cleanup breaks. Break breaks. Resident whiner and prima donna. Steals more food than is necessary.

-The NTC Team



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