Customer Success Engineer

Location: Remote in the United States

At Network to Code, we’re leading the global movement toward automated, data-driven networking. As the trusted partner behind more successful network automation deployments than any other company, we help the world’s largest and most complex enterprises rethink how networks are built and managed.

Our flagship platform, Nautobot, is the industry’s most powerful Network Source of Truth & Automation solution—empowering teams to deploy, operate, and evolve their networks with greater precision, security, and speed. But we’re more than just a software company.

We’re a team of innovators, engineers, and lifelong learners committed to reshaping the future of networking. Backed by our deep automation expertise, open source leadership, and proven NetDevOps practices, we deliver outcomes that matter: improved reliability, enhanced security, and dramatically reduced operational costs.

If you’re passionate about solving real problems, driving change in enterprise networking, and building the future of network automation—we’d love to meet you.

The Customer Success Engineer is the engineering trust layer of NTC’s customer relationships. Where the Sales and CS teams own the strategic relationship, you own the technical depth: embedded in accounts, proactively identifying how customers are using the platform, where they’re stuck, what they’re missing, and what they could be doing differently.

You are a technical practitioner who understands the customer’s environment well enough to anticipate problems, surface opportunities, and serve as the internal voice that ensures NTC responds to customer needs with precision.

You report into the Customer Success function and partner directly with the CSM team on all strategic accounts.

What the customer experiences

NTC’s customers are enterprise infrastructure and automation teams operating complex network environments and evolving automation platforms. While Professional Services and Support manage project delivery and operational issues, this role serves as the customer’s trusted technical advisor; helping customers maximize the long-term value of the Nautobot platform and align technical strategy with operational goals.

From the customer’s perspective:

They have a trusted technical advisor who understands their environment, architecture, and operational objectives.
Technical guidance is thoughtful, practical, and aligned to how they are using — or could be using — the platform.
They gain visibility into new capabilities, architectural best practices, and optimization opportunities that improve operational maturity over time.
Strategic technical discussions feel proactive, not reactive, with clear alignment between platform capabilities and business outcomes.
Collaboration across Customer Success, Professional Services, Support, Product, and Engineering feels coordinated and informed.
Their adoption and usage of the platform continues to mature beyond the initial implementation, driving increasing long-term value from their investment.

A day in the life

In your first 90 days:

Get introduced to assigned customer accounts and begin building relationships with customer engineering, infrastructure, and automation teams.
Learn customer environments, operational priorities, existing Nautobot deployments, and current adoption patterns across key accounts.
Partner with Customer Success, Sales, Professional Services, and Support teams to establish effective post-sales engagement processes and communication models.
Help define and operationalize the technical customer success motion, including technical health reviews, platform guidance, escalation coordination, and customer engagement best practices.
Build the foundation for scalable technical advisory processes, documentation standards, onboarding frameworks, and customer success playbooks.
Support implementation transition processes with Professional Services teams to improve continuity between deployment, adoption, and long-term platform value realization.

On an Ongoing Basis:

Serve as the trusted technical advisor for assigned accounts, helping customers align Nautobot capabilities to their operational and automation objectives.
Identify opportunities to improve automation maturity, operational efficiency, platform adoption, and architectural scalability within customer environments.
Partner across Support, Professional Services, Product, Engineering, and Customer Success to coordinate technical guidance and ensure a consistent customer experience.
Lead or contribute to the technical components of QBRs, roadmap discussions, architecture reviews, and platform health assessments.
Provide guidance on platform best practices, integrations, operational workflows, and evolving customer use cases.
Serve as the internal technical voice of the customer by surfacing usage trends, friction points, architectural challenges, and feature enhancement opportunities to Product and Engineering teams.
Recognize customer growth opportunities, evolving use cases, and expansion signals, partnering closely with Customer Success and Sales leadership.
Contribute to the development of technical playbooks, onboarding frameworks, reference architectures, and best practices that scale across the Customer Success organization.

What you bring: Experience & Qualifications

5–8 years of experience in a technical customer-facing role such as Solutions Engineering, Network Engineering, Technical Account Management, Technical Consulting, Professional Services, or Network Automation Consulting.
Strong background in network infrastructure, automation, and NetDevOps practices within enterprise environments.
Hands-on experience with technologies and platforms such as Nautobot, Ansible, Python, Git, Jenkins, Terraform, CI/CD workflows, APIs, source control, and infrastructure automation frameworks. Familiarity with network source-of-truth platforms, observability, and modern infrastructure operations is strongly preferred.
Experience working directly with enterprise engineering and operations teams in a post-sales capacity, supporting long-term platform adoption, technical strategy, and operational maturity beyond initial implementation.
Strong technical communication and documentation skills with the ability to clearly capture architectural discussions, technical decisions, operational risks, and recommended next steps.
Ability to coordinate effectively across Customer Success, Support, Professional Services, Product, and Engineering teams within complex customer environments.
Experience supporting enterprise software or SaaS platforms in customer-facing technical roles is strongly preferred.
Strong understanding of customer operational workflows, infrastructure challenges, and how automation platforms deliver measurable business value.
Industry experience in financial services, telecommunications, or large-scale enterprise infrastructure environments is a strong differentiator, particularly within highly regulated or operationally complex organizations.

SUBMIT RESUME

At Network to Code, you won’t just work with the brightest minds in network automation—you’ll grow alongside them. We’re a team of builders, innovators, and mentors who believe in pushing the boundaries of what’s possible while lifting each other up along the way.

Our culture is rooted in collaboration, inclusivity, and shared purpose. With a remote-first mindset and a globally distributed team, we stay closely connected through virtual events, team-building sessions, and day-to-day collaboration—so no matter where you are, you’ll feel part of something bigger.

We’re proud to foster an environment where every voice is heard, every idea is valued, and every individual can thrive, whether you’re a seasoned expert or a rising star.

We’ve been recognized as an Inc. Best Workplace and named to the Inc. 5000 list of fastest-growing private companies—proof that we’re not only building cutting-edge solutions, but also a company where people love to work. Our impact has also been acknowledged in multiple Gartner reports, highlighting our leadership and innovation in the field.

Network to Code is proud to be an Equal Opportunity Employer dedicated to celebrating diversity and promoting a culture of inclusivity. We believe in equal opportunities for all employees and qualified applicants irrespective of race, religion, gender identity, sexual orientation, age, disability, national origin, genetic information, veteran status, or any other characteristic protected by law. In addition to federal law requirements, Network to Code is committed to complying with applicable state and local laws governing nondiscrimination in employment.

At Network to Code, we hire individuals who demonstrate aligned talent, merit, experience, and the potential to contribute significantly to our business’s success.

Our compensation packages are designed to be competitive, equitable, and tailored to each employee’s unique experience and qualifications. In addition to a base salary range, we offer discretionary bonuses, option grants, and a comprehensive benefits package. We believe in transparency and aim to ensure that our compensation structures reflect the value our employees bring to the organization and our customers.

Featured benefits

Vision insurance, Medical insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave, Tuition assistance

SUBMIT RESUME

Customer Success Engineer