Engagement Specialist – Learning & Development

Engagement Specialist – Learning & Development

Engagement Specialist – Learning & Development

Location: Anywhere (US)

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Network to Code bridges the gap between DevOps and Network Engineering. We are a pioneer in the network automation industry. Our mission is to drastically change the way networks are managed, consumed, and operated on a day-to-day basis. We offer a variety of professional and consulting services as well as training on Network Automation, DevOps for Networking, and how the network can be operated with an Infrastructure as Code mindset. Our services and solutions enable clients to better serve their business and the needs of their customers.

The Engagement Specialist collaborates with a diverse clientele primarily enrolled in our training and enablement services. Their responsibility lies in coordinating services and implementing strategies to ensure clients attain the desired business outcomes from their subscriptions. Additionally, they assist our Training Manager in leading project execution teams and fostering extensive client relationships, particularly at the stakeholder level. This position reports to the Director of Agile and Governance.

A day in the life

“Our Engagement Specialist for Learning & Development will work closely with our team of instructors and our manager of Training and Enablement:

  • Lead and coordinate our live and online training and enablement projects (logistics, communication, lead meetings, tracking of the project plan, timelines, budgets and invoicing)
  • Communicate effectively with instructors, clients, and stakeholders to ensure smooth project delivery
  • Develop & manage documentation for the delivery of training projects, including student lab environment support, schedule management, and evaluations.
  • Continually measure and monitor client satisfaction and health of the engagements. Proactively identify issues and coordinate with internal teams to remediate issues as they are identified.
  • Support the training manager in the development of internal and external training programs.
  • Manage and govern our Learning Management System (LMS). This includes: creating courses, enrolling users, maintaining organized records of course material, certification management, uploading videos, and working to support content creators in Articulate Rise to import course material in SCORM format. This role will take ownership of the LMS and will deploy best practices for curriculum governance.”

What you bring

  • Familiarity with and experience in the Learning & Development industry
  • Strong willingness to learn and expand skill set
  • A natural organizer, able to bring structure to chaos, promotes reusability and efficiency
  • A motivated self-starter, independently overcomes obstacles to realize stated objectives
  • Demonstrated ability to coordinate simultaneous efforts, and organize a diverse set of team members
  • Flexible and resilient, comfortable with ambiguity, and adaptable to a high-change environment.
  • Ability to multitask, work cross-functionally, prioritize, and coordinate activities to meet multiple deadlines

What you have

  • Minimum 3 years of experience managing training/learning projects
  • Excellent written and verbal communication
  • An understanding of project management metrics
  • Entrepreneurial minded and driven self-starter
  • Strong presenting, listening and comprehension skills
  • Certification in project management (e.g., CAPM, PMP) is a plus
  • Experience with Docebo Learn LMS is a plus
  • Candidates must be authorized to work in the United States for any employer without sponsorship

Why Us

Our workplace at Network to Code is innovative, fast, and exciting. We build solution stacks that are rooted in the latest open-source technologies and enable our clients to get more work done better, faster, and cheaper than ever before. No wonder Gartner named us a Cool Enterprise Networking Vendor in 2020!

Our teams are humbly led by some of the most recognized names in the network automation community. We continue to give back to the community through blogs, industry events and open-source software contributions. Although we’re located throughout the world, we use technology to maintain close peer relationships with regular virtual team events and happy hours.

We believe people are our most valuable resource at Network to Code. Our culture is rooted in collaboration, community, and forward thinking. We are passionately committed to leading and shaping the future of network automation; and as we continue to grow rapidly, we’re always on the lookout for talented, innovative people to join our team!

Network to Code is an Equal Opportunity Employer. Network to Code does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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