At Network to Code, we’re leading the global movement toward automated, data-driven networking. As the trusted partner behind more successful network automation deployments than any other company, we help the world’s largest and most complex enterprises rethink how networks are built and managed.
Our flagship platform, Nautobot, is the industry’s most powerful Network Source of Truth & Automation solution—empowering teams to deploy, operate, and evolve their networks with greater precision, security, and speed. But we’re more than just a software company.
We’re a team of innovators, engineers, and lifelong learners committed to reshaping the future of networking. Backed by our deep automation expertise, open source leadership, and proven NetDevOps practices, we deliver outcomes that matter: improved reliability, enhanced security, and dramatically reduced operational costs.
If you’re passionate about solving real problems, driving change in enterprise networking, and building the future of network automation—we’d love to meet you.
This is NTC’s founding Customer Success role. Reporting to the Chief Revenue Officer, you will personally own a portfolio of enterprise accounts while simultaneously establishing the operating model, frameworks, and rhythms that will define how NTC delivers customer success at scale.
You are responsible for orchestrating the overall post-sales customer experience at NTC, ensuring enterprise clients experience a coordinated partnership across Sales, Professional Services, and Support.
You act as the connective layer across teams; aligning priorities, facilitating communication, and maintaining visibility into the health of the relationship. Key responsibilities include leading QBRs, managing escalations, driving innovation discussions, and ensuring alignment between customer goals and internal execution.
While Sales maintains executive ownership of the commercial relationship, Customer Success ensures customers experience NTC as one aligned organization focused on long-term success.
What the customer experiences NTC’s customers are enterprise technology leaders and engineering teams operating complex network environments. While NTC’s day-to-day interactions may be with Network Engineers and Automation Engineers, leadership stakeholders rely on Customer Success to provide alignment, visibility, and confidence across the broader partnership. From the customer’s perspective:
A day in the life In your first 90 days:
On an ongoing basis:
Experience & Qualifications 
At Network to Code, you won’t just work with the brightest minds in network automation—you’ll grow alongside them. We’re a team of builders, innovators, and mentors who believe in pushing the boundaries of what’s possible while lifting each other up along the way.
Our culture is rooted in collaboration, inclusivity, and shared purpose. With a remote-first mindset and a globally distributed team, we stay closely connected through virtual events, team-building sessions, and day-to-day collaboration—so no matter where you are, you’ll feel part of something bigger.
We’re proud to foster an environment where every voice is heard, every idea is valued, and every individual can thrive, whether you’re a seasoned expert or a rising star.
We’ve been recognized as an Inc. Best Workplace and named to the Inc. 5000 list of fastest-growing private companies—proof that we’re not only building cutting-edge solutions, but also a company where people love to work. Our impact has also been acknowledged in multiple Gartner reports, highlighting our leadership and innovation in the field.
Network to Code is proud to be an Equal Opportunity Employer dedicated to celebrating diversity and promoting a culture of inclusivity. We believe in equal opportunities for all employees and qualified applicants irrespective of race, religion, gender identity, sexual orientation, age, disability, national origin, genetic information, veteran status, or any other characteristic protected by law. In addition to federal law requirements, Network to Code is committed to complying with applicable state and local laws governing nondiscrimination in employment.
At Network to Code, we hire individuals who demonstrate aligned talent, merit, experience, and the potential to contribute significantly to our business’s success.
Our compensation packages are designed to be competitive, equitable, and tailored to each employee’s unique experience and qualifications. In addition to a base salary range, we offer discretionary bonuses, option grants, and a comprehensive benefits package. We believe in transparency and aim to ensure that our compensation structures reflect the value our employees bring to the organization and our customers.
Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave, Tuition assistance
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