Senior Support Engineer

Senior Support Engineer

Location: Anywhere (US)
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At Network to Code, our dedication to pioneering network automation technologies sets us apart from the rest. We don’t just keep up with trends; we define them. Our innovative solutions revolutionize the way organizations deploy, manage, and utilize their networks.

Through a combination of managed and professional services, we implement data-driven network automation strategies grounded in NetDevOps principles. This approach enhances reliability, boosts efficiency, fortifies security, and slashes costs for our clients.

As proud sponsors of Nautobot, the premier open source Network Source of Truth and Automation platform, we’re not just contributing to the industry; we’re leading it. Our efforts haven’t gone unnoticed. We’ve been honored as an Inc. Best Workplace and featured in the prestigious Inc. 5000 list. Additionally, our groundbreaking work has earned recognition in multiple Gartner reports, solidifying our position as trailblazers in the field of network automation.

A Senior Support Engineer is a network automation engineer who works with customers and internal teams to solve technical and operational challenges.

day-in-life A day in the life

  • Understand full-stack architectures inclusive of ITSM (ServiceNow) Enterprise-driven workflows, Infrastructure as Code (IaC) and CI/CD deployment models, Enterprise Network Orchestration & Automation, Source of Truth, ChatOps, Network Observability, and knowing how open source can lead or compliment a given architecture
  • Identify project risks and challenges, develop resolution plans, and support troubleshooting
  • Analyze major incidents and issues to identify the root cause
  • Develops well-written technical documentation of solutions built for clients
  • Performs peer reviews, guidance, and contributes to best practices of code
  • Quickly adopts new technologies and continuously demonstrates technical excellence
  • Work collaboratively with multiple teams to investigate and resolve customer issues

bring What you bring

  • Passion for technology and excellence in delivering solutions
  • Solicitude in helping customers throughout their automation journey
  • Honesty and empathy to those around you on a daily basis
  • Provide comprehensive resolutions via actionable tasks from incidents and problems
  • Quick adoption to new technologies and continuously demonstrated technical excellence
  • A focused and solution oriented approach necessary to see tickets through to completion
  • Confidence and decisiveness in progressing tasks while being flexible and open

what-you-have What you have

  • 5+ years experience with several of the following tools Python, Django, Docker, Ansible, SQL
  • 5+ years experience with CI/CD and how it could be applied to support automations
  • 2+ years experience with concepts around data management including IaC and Source of Truth strategy
  • Experience with utilizing existing REST APIs within a web framework
  • Experience with tools and libraries such as pytest, Nornir, Netmiko, NAPALM, Nautobot, Netbox
  • Strong understanding of traditional Git workflows for working in a collaborative environment
  • A strong understanding of Source of Truth automation strategy
SUBMIT RESUME

Why Us

strategy-consulting

Our teams are led by some of the brightest minds in network automation, but we don’t just lead; we mentor, collaborate, and learn from each other every step of the way. With a global presence, we leverage technology to foster close-knit relationships, no matter where in the world we are. Virtual team events and happy hours keep us connected and inspired.

But at the heart of it all, it’s our people who make us who we are. Our culture is built on inclusivity, collaboration, and a shared vision for the future. We believe in the power of diversity and value every individual’s unique perspective. Whether you’re a seasoned pro or a rising star, if you’re passionate about shaping the future of network automation, there’s a place for you here.

Join us at Network to Code, where every voice is heard, every idea is valued, and every day brings new opportunities for growth and innovation. We’re not just building networks; we’re building a brighter future together.

At Network to Code, we focus on hiring individuals who demonstrate aligned talent, merit, experience, and the potential to contribute significantly to our business’s success.

Our compensation packages are designed to be competitive and tailored to each employee’s unique experience and qualifications. In addition to a base salary range, we offer discretionary bonuses, option grants, and a comprehensive benefits package. We believe in transparency and aim to ensure that our compensation structures reflect the value our employees bring to the organization and our customers.

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave

SUBMIT RESUME
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Contact Us to Learn More

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